00107

Course Syllabus: NCCER Core Module 00107 – Basic Communication Skills

Course Information

• Module ID: 00107 (often referenced as 00107-15 in 5th Edition materials)
• Course Title: Basic Communication Skills
• Duration: 7.5 hours (recommended training time)
• Format: Blended (classroom instruction, discussion, hands-on activities, and performance tasks)
• Prerequisites: None (part of NCCER Core Curriculum introductory level)
• Credits: Successful completion contributes toward NCCER Core Curriculum certification and may earn a digital badge via Credly

Course Description

This module introduces effective communication techniques essential for success in the construction industry. It emphasizes the importance of verbal, nonverbal, written, and reading skills on the job site, where clear communication directly impacts safety, schedules, quality, and budgets. Trainees learn to interpret instructions, provide feedback, and complete common work-related documentation.

Learning Objectives

Upon completion of this module, trainees will be able to:

1. Describe the communication process, including sender, receiver, message, feedback, and barriers (“noise”).
2. Explain the importance of strong listening, speaking, reading, and writing skills in construction trades.
3. Demonstrate active listening techniques and provide appropriate feedback.
4. Identify and interpret nonverbal communication cues (body language).
5. Effectively deliver verbal instructions and reports.
6. Read and comprehend job-related documents, such as safety notices, blueprints, and work orders.
7. Write clear, concise work-related communications, including filling out forms, emails, and reports.
8. Apply communication skills to real-world job site scenarios to enhance safety and productivity.

Performance Tasks

Trainees must demonstrate proficiency under the supervision of an NCCER-certified instructor. Key performance tasks include:

• Follow oral instructions to complete a simple task.
• Follow written instructions to complete a simple task.
• Fill out a sample work-related form (e.g., time sheet, work order, or incident report) accurately and completely.
• Compose a brief work-related message (e.g., email or memo) using proper format and clarity.

Course Outline and Topics

Session 1: Introduction to Communication (1.5 hours)

• Overview of the communication process (sender → message → receiver → feedback)
• Barriers to communication (“noise”: physical, psychological, semantic)
• Importance of communication in construction: impacts on safety, schedules, and budgets

Session 2: Listening Skills (1.5 hours)

• Active vs. passive listening
• Techniques for effective listening (respect, focus, paraphrasing)
• Providing feedback and asking clarifying questions
• Common listening barriers on the job site

Session 3: Speaking and Nonverbal Communication (1.5 hours)

• Clear verbal communication techniques
• Using appropriate tone, volume, and jargon
• Nonverbal cues: body language, facial expressions, posture
• Cultural considerations in communication

Session 4: Reading Skills (1 hour)

• Importance of reading comprehension in construction
• Strategies for reading technical documents, instructions, and safety materials
• Interpreting diagrams, labels, and warnings

Session 5: Writing Skills and Job Site Applications (1.5 hours)

• Principles of clear, concise writing
• Common construction forms and documentation
• Writing emails, reports, and requests
• Proofreading for accuracy

Session 6: Review, Performance Tasks, and Assessment (0.5 hours)

• Hands-on practice and performance verification
• Module review and Q&A

Teaching Methods

• Instructor-led discussions and presentations
• Group activities and role-playing scenarios
• Hands-on exercises (e.g., filling out forms, following instructions)
• Video examples (if available)
• Interactive quizzes and flashcards for reinforcement

Required Materials

• NCCER Core Curriculum Trainee Guide (Module 00107)
• Notebook and pen/pencil
• Sample work-related forms (provided by instructor)
• Access to computer/email for writing exercises (optional)

Assessment and Evaluation

• Knowledge Assessment: Multiple-choice module exam (passing score: 70% or higher, as per NCCER standards)
• Performance Assessment: Satisfactory completion of all performance tasks, verified by instructor
• Attendance and Participation: Active engagement in discussions and activities
• Certification: Successful completion earns NCCER module credit and potential digital badge

Policies

• Attendance: Full attendance recommended for certification eligibility
• Safety: Standard classroom safety protocols apply
• Academic Integrity: All work must be original; cheating results in failure of the module
• Accommodations: Available upon request for qualified individuals

This syllabus aligns with NCCER’s Core Curriculum standards and prepares trainees for safe, professional performance in construction environments. Successful completion supports progression to craft-specific training.